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FAQ

Delivery time orders

Orders placed on a working day before 16:00 (GMT+1) will be shipped the same day. Delivery time depends on your country, but should be between 2 – 5 working days. Orders placed during weekends will be shipped on Monday.

Returns

If you are not satisfied with your order, you can return it within 14 days. Please mention your order number. Read our full return policy here.

Warranty

ATLITW Studio grants a one (1) month warranty period on its jewelry. The warranties guarantee the buyer that the products meet the standards of usability, reliability and durability. The warranties only apply to products that are bought on our website www.alltheluckintheworld.nl or in our own store(s). For a defect, mail to: contact@alltheluckintheworld.nl
The warranties do not apply in case of:

  1. theft or loss;
  2. intentional damage;
  3. damages as a result of improper usage such as scratching, bumping or falling;
  4. normal wear and tear or aging of the used materials; or
  5. damages as a result of neglected care.

If an ATLITW Studio product is out of stock, we will mention it in our webshop on the product page. If you would like to know when it will be restocked again, please mail to contact@alltheluckintheworld.nl and follow our Instagram account @alltheluckintheworld for ‘back in stock updates’.

ATLITW Studio resellers

Are you interested in becoming an ATLITW Studio reseller? Mail to wholesale@alltheluckintheworld.nl for more information or take a look at our resellers page on this website.

Shipping fees

Countries Small package (fits through mailbox) Normal package FREE shipping
The Netherlands €3,50 €5,85 over €75,00
Belgium €8,25 €8,25 over €150,00
Germany €8,50 €8,50 over €150,00
Luxembourg €11,00 €11,00 over €150,00
UK €11,25 €11,25 over €150,00
Spain, Iltay, Austria, Finland, Denmark €15,00 €15,00  -
Rest of the Word €25,00 €25,00  -

 

Other

Contact us if you have other questions via contact@alltheluckintheworld.nl